First Bank Plc and Zenith Bank Plc, while battling service disruptions, have warned millions of their customers to be wary of the activities of fraudsters who may request their details under the guise of trying to help them navigate the technical issues
In different posts on their social media platforms, the banks warned that it will never request for its customers details, while warning customers never to disclose same.
Both tier 1 banks have been experiencing service disruptions as their mobile apps, Unstructured Supplementary Service Data (USSD), Internet Banking and Corporate Internet Banking platforms are down leaving millions of customers stranded.
In a message on X, First Bank apologized to its customers while disclosing that its technicians were working to ensure that service is restored fully.
It, however, disclosed on Wednesday that USSD and First Online and Automated Teller Machine (ATM) are available for transactions”.
“We are aware that you may be experiencing some challenges in transacting on our FirstMobile platform”.
“We do apologise and ask that you bear with us as we are currently working on rectifying this issue in the shortest possible time. Our alternative channels – First Online, USSD (*894#) and ATMs are available for your use in carrying out your transactions at this time”.
The bank, however, asked its customers to be wary of fraudsters, promising that it is working to resolve the issues.
“As we strive to fix the issues, please be warned of fraudsters who may attempt to solicit your bank information for fraudulent purposes.
“Thank you for your patience. We will provide an update shortly,” it stated.
Similarly, Zenith Bank warned its customers not to disclose their details to anyone.
“Zenith Bank would NEVER call, SMS or email requesting for your card details, PIN, Token codes, Mobile/Internet Banking login details or other account related information.
“We would also NEVER ask you to click on a link to update your bank information or activate your account. If you receive such messages, please DO NOT respond,” it further warned.