The Nigerian Communications Commission (NCC) has commended Globacom for exceeding regulatory benchmarks in resolving customer complaints.
In a letter signed by Kabiru S. Haruna, Principal Manager in the Commission’s Consumer Protection and Advocacy unit, the regulator praised the telecom operator’s performance in August 2026.
The NCC said: “We are pleased to note that your organization achieved and surpassed the Commission’s complaint resolution thresholds of 90% and 97% for Level 2 (L2) complaints. This accomplishment reflects your commitment to regulatory compliance, consumer satisfaction, and the continuous improvement of service delivery.”
The Commission said Globacom’s dedication to swift resolution and compliance with regulatory Service Level Agreements, SLAs, plays a vital role in building consumer trust across the industry.
It urged the company to sustain the performance and continue enhancing service quality and consumer satisfaction.
Reacting, Globacom said the improved performance is a direct result of ongoing staff training and constant upgrade of its infrastructure, assuring subscribers and the regulator of its commitment to excellence in service delivery.