Fidelity Bank Plc has unveiled a seven-point agenda to ensure it attains the targeted Tier-One ranking in Nigeria by 2025.
The bank’s Chief Executive Officer/Managing Director, Mrs. Nneka Onyeali-Ikpe, unveiled the agenda recently in Lagos.
Onyeali-Ikpe listed the bank’s seven-point agenda as Innovation, Workforce Transformation, Digital Transformation, Brand Refresh, Service Excellence, Performance Discipline and Accelerated Growth.
“The bank is also executing fresh ideas to ensure continuous process improvement, reduce cost to serve, increase competitiveness, improve brand recognition and value, build new partnerships and relationships, drive turnover, and increase profitability,” she said.
The bank, according to her, will refresh the brand with the aim to increase top-of-mind awareness of the Fidelity brand by external and internal stakeholders. Onyeali-Ikpe added that the company would ensure workforce transformation to create a future readily supported by a high performing and empowered workforce.
“This will be achieved by deepening the skills and competencies of staff across the bank, entrenching a culture of high performance, and embedding new ways of working in the bank and commencement of capacity building for staff and senior management training are some of the initiatives implemented,” she said.