Eko Electricity Distribution Company (EKEDC) has announced full restoration of its vending services after a seamless migration to a new, state-of-the-art platform, designed to enhance operations and significantly improve customer experience.
Following a transition period – during which customers were unable to make transactions – the company confirmed that the upgraded platform is now live, providing customers with greater convenience and transparency.
The new platform, it said, offers key features such as a self-service portal, where customers can view their account information, vending history, and consumption patterns.
Additionally, it introduces an enhanced complaint tracking system, allowing customers to easily monitor the status of their complaints.
The platform also ensures a smoother user experience and improved service delivery, with enhanced meter data management and a more efficient billing system.
It further streamlines workflow automation, allowing the company to focus on delivering superior customer service.
EKEDC expressed its gratitude to customers for their patience and understanding during the transition period, which lasted from 6pm on Friday, October 18, to 6am on Monday, October 21, 2024.
The company explained that the temporary downtime was necessary to facilitate the upgrade and ensure optimal performance of the new platform.
Acting Chief Executive Officer, Mrs. Rekhiat Momoh, stated that the team is excited to unveil the innovative platform, which reflects the company’s commitment to delivering excellent service and meeting the evolving needs of customers.
She emphasised that this upgrade marks a significant milestone in EKEDC’s journey toward transforming its operations and offering more value to its customers.